Refund policy
Physical Prints & Framed Artwork
We want you to love what you receive. If your order arrives damaged or defective, contact us within 7 days of delivery at [your email] with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size or color selected at checkout
- Items damaged due to improper handling after delivery
All physical prints are made to order, so please review your selection carefully before purchasing.
Digital Products & Software
All digital downloads and software licenses are non-refundable once delivered or accessed. If you experience a technical issue with your download, contact us within 14 days of purchase and we'll do our best to resolve it.
How to Request Support
Email us at rawthentic314@bsbw.me with your order number and a description of the issue. We typically respond within 1–2 business days.